What is Freshdesk?
Freshdesk is a cloud-based help desk by Freshworks, serving 60,000+ customers including Honda, Cisco, and Hugo Boss. It offers a compelling free tier and intuitive interface.
Key Features
Ticketing
Convert emails, calls, and chats into trackable tickets.
Team Inbox
Shared inbox for team collaboration on customer issues.
Knowledge Base
Create self-service articles and FAQs.
Automations
Route tickets and trigger actions automatically.
SLA Management
Set and track service level agreements.
Analytics
Monitor support metrics and agent performance.
Pros & Cons
What We Like
Excellent free tier
Free for unlimited agents with email ticketing, knowledge base, and basic reporting—genuinely usable, not just a trial.
Intuitive interface
Clean Gmail-like design means agents can start resolving tickets immediately without extensive training.
Great value for money
Paid plans starting at $15/agent include features that Zendesk charges $55+ for, making it budget-friendly.
Part of Freshworks ecosystem
Seamlessly connects with Freshsales CRM, Freshchat, and other Freshworks products for a unified customer view.
What Could Be Better
Advanced features need higher tiers
Custom roles, sandbox testing, and audit logs require Pro ($49) or Enterprise ($79) plans.
Fewer integrations than Zendesk
While growing, the marketplace has fewer third-party apps compared to Zendesk's 1,000+ options.
Reporting could be deeper
Built-in reports cover basics well, but complex custom analytics may require exporting to external BI tools.
Freshdesk Pricing
Compare plans and find the right fit for your team.
* Prices shown are estimates. Visit Freshdesk's website for current pricing.
Our Verdict
Freshdesk offers the best value in help desk software. Its generous free tier and intuitive design make it perfect for growing teams.
Freshdesk Alternatives
Other Help Desk tools you might consider.