What is Zendesk?
Zendesk is a customer service platform used by 170,000+ businesses including Uber, Slack, and Shopify. It offers a complete suite of tools for support, sales, and customer engagement.
Key Features
Ticketing System
Manage customer requests with a powerful ticketing workflow.
Live Chat
Engage customers in real-time with chat widgets.
Knowledge Base
Build self-service help centers to reduce ticket volume.
AI Bots
Automate responses with AI-powered chatbots.
Analytics
Track support metrics with detailed reports and dashboards.
Omnichannel Support
Support customers across email, chat, phone, and social.
Pros & Cons
What We Like
Industry-leading features
Zendesk pioneered modern help desk software—its feature set is comprehensive and battle-tested by thousands of companies.
Excellent scalability
Handles everything from 10-person startups to enterprises with thousands of agents without performance issues.
Strong app marketplace
1,000+ integrations mean you can connect Zendesk to virtually any tool in your stack.
Reliable and secure
Enterprise-grade security, 99.9% uptime SLA, and SOC 2 compliance make it safe for sensitive customer data.
What Could Be Better
Can be expensive
Full-featured Suite plans start at $55/agent/month, and costs multiply quickly for larger teams with add-ons.
Complex setup required
Getting the most from Zendesk requires significant configuration time—expect weeks, not days, to optimize.
Learning curve for admins
Administrators need training to understand triggers, automations, views, and macros that power advanced workflows.
Zendesk Pricing
Compare plans and find the right fit for your team.
* Prices shown are estimates. Visit Zendesk's website for current pricing.
Our Verdict
Zendesk sets the standard for customer support software. It's the safe choice for businesses that need reliability and scalability.
Zendesk Alternatives
Other Help Desk tools you might consider.